What is included in the deal?
Please refer to the ‘HOLIDAYS INCLUDES’ section. If you are unclear, please don’t hesitate to contact us on 1300 404 100for more details.
Are there any health precautions or vaccinations that my family needs?
We recommend you see your doctor at least eight weeks prior to travel for advice, and to allow time for any necessary vaccinations.
Can Family Travel organise my travel insurance? / Do I need a travel insurance?
We always recommend that you purchase travel insurance as soon as your travel dates are confirmed. Family Travel can arrange a personalised travel insurance quote for you. Call us on 1300 404 100 and quote Family10 for a 10% discount.
Can I arrange my flights with Family Travel?
We at Family Travel are fully licensed travel agents and are able to arrange flights to any destination. Call us on 1300 404 100 to get a personalised quote.
When will my booking be confirmed?
Once your Family Travel Voucher has been purchased you will be contacted by a member of the Family Travel Reservations team. Family Travel will work with the tour operator to get you booked onto your preferred travel dates. If for any reason we are unable to book you onto your preferred dates please refer to the Family Travel 30 Day Booking Guarantee to understand our refund policy. When booking into your travel dates, make sure you have your travel voucher number, traveller names and details of any special requirements. The Family Travel team will send an email to you confirming all of your booking information.
||The Family Travel 30 Day Booking Guarantee means that if you can’t get the travel dates you want within 30 days of buying the voucher, we’ll give you your money back
What is the cancellation procedure? / Can I cancel or make changes to my booking?
If for any reason you need to cancel, contact the Family Travel reservation team on 1300 404 100, and make sure you have your travel voucher number and traveller names on hand. Please be aware that the travel operator may impose cancellation fees. In addition, Family Travel will charge a AUD $100 per person cancellation fee. Once we have received a variable request for cancellation, we request it be submitted in writing. Once received we will begin to process your cancellation.
I haven’t received my Family Travel voucher yet. What do I do?
If you have not received your voucher within 24 hours contact Family Travel on 1300 404 100 and we will resend your voucher by email.
Where can I find full terms and conditions for Family Travel?
Terms and conditions for each product can be found in the fine print of each booking. Full details on the terms and conditions can be found on the link below.
How many people in a cabin?
At Family Travel we can book cabins that are the right size for you and your family. For Twins, Triple and Quad cabins call us on 1300 404 100.
How do I book shore excursions?
Guests can book a Shore Excursion by visiting the Shore Excursion desk onboard during their cruise. Guests may also visit Royal Caribbean Cruise Planner to purchase excursions before they cruise.
Are there any age limits to join a shore excursions?
This depends on the cruise line – the majority, however, are family friendly with no age limitations. Royal Caribbean Cruise line offers a range of shore excursions specifically for families however some activities have age requires such as diving which requires a minimum age for diving is 12 years.
What will I pay for on board?
You will need to pay for the below on board:
- Alcoholic and premium soft drinks
- Children’s Fountain Soda Package
- Ben & Jerry’s Ice Cream
- Beauty treatments in the Spa
- Items purchased from onboard shops
- Cover charges for speciality dining and Johnny Rockets
How do I pay for onboard expenses?
An Onboard Expense Account, also known as your SeaPass® onboard account, is the cashless system used for all onboard purchases and services. Depending on your ship, SeaPass cards are handed out at the pier or will be in your stateroom waiting for you. The account may be set up with either a credit card or as a cash account. You may establish a master account and add guests from your stateroom or another stateroom as authorised purchasers on your account. For each purchase made onboard the ship you will receive a receipt at the point of sale. A final statement will be delivered to your stateroom on the final morning of your cruise holiday for your review. Please note all onboard prices are in USD.
Are there any programs for kids on board?
Please check out Best For or facilities section to find information on what kids can enjoy on board.
What is a guarantee cabin?
A guarantee cabin is one where there is no stateroom number assigned by the cruise line. A cabin may be assigned any time before travel and may have an obstructed view.
What type of clothes should I bring?
On any Royal Caribbean Casual clothing such as Jeans, polos, sundresses and blouses are all the right amount of laid back. Please keep swimwear to the Pool Deck. Shorts are welcomed for breakfast and lunch
My kids are fussy eaters will there be other option for my kids?
Royal Caribbean offers a large range of casual dining options and quick bites for meals on the run. With 9 dinning options onboard you are to find something for everyone.