FREQUENTLY ASKED QUESTIONS
Why book with Family Travel?
||The Family Travel 30 Day Booking Guarantee means that if you can’t get the travel dates you want within 30 days of buying the voucher, we’ll give you your money back
What is included in The Deal?
Please refer to the ‘Holiday Includes’ section. If you are unclear, please don’t hesitate to contact us on 1300 404 100 for more details.
Can I arrange my flights with Family Travel?
We at Family Travel are a fully licensed travel agency and are able to arrange flights to any destination. Call us on 1300 404 100 to get a personalised quote.
Are there any health precautions or vaccinations that my family needs?
We recommend you see your doctor at least eight weeks prior to travel for advice, and to allow time for any necessary vaccinations.
Can Family Travel organise my travel insurance? / Do I need a travel insurance?
We always recommend that you purchase travel insurance as soon as your travel dates are confirmed. Family Travel can arrange a personalised travel insurance quote for you. Call us on 1300 404 100 and quote Family10 for a 10% discount.
What is the cancellation procedure? / Can I cancel or make changes to my booking?
If for any reason you need to cancel, contact the Family Travel reservation team on 1300 404 100, and make sure you have your travel voucher number and traveller names on hand. Please be aware that the travel operator may impose cancellation fees. In addition, Family Travel will charge a AUD $100 per person cancellation fee. Once we have received a variable request for cancellation, we request it be submitted in writing. Once received we will begin to process your cancellation.
I haven’t received my Family Travel voucher yet. What do I do?
If you have not received your voucher contact Family Travel on 1300 404 100 and we will resend your voucher by email.
Where can I find full terms and conditions for Family Travel?
Terms and conditions for each holiday can be found in the fine print of each booking. Full details on the terms and conditions can be found on the link below.
How old do my kids need to be?
We include a ‘For Kids’ section at the top of every deal that outlines the age guidelines of the product provided to us by the tour operator.
Are there any programs for kids at the resort?
Refer to the above BEST FOR Tab for full information on kids programs
How many people in a room?
Refer to the above Resort/Hotel Tab for full information on your room configuration & bedding
My kids are fussy eaters will there be other options for my kids?
This is dependant on the resort/hotel and the restaurant options available on-site or nearby.
What if my kids are over the age of 12 years? Do they count as adults?
Family Travel is able to look after families of all ages. If you are interested in this product, but your kids don’t suit the age requirements, call us on 1300 404 100 and we can provide a customised quote.
Can you put my family in Adjoining or Connecting Rooms?
At Family Travel we are more then happy to request that your family is put in adjoining or connecting rooms, however this will only be on a request basis and can’t usually be guaranteed. To make this request or to find out more please call us on 1300 404 100.