What is included in the deal?
Please refer to the ‘HOLIDAYS INCLUDES’ section. If you are unclear, please don’t hesitate to contact us on 1300 404 100for more details.
Are there any health precautions or vaccinations that my family needs?
We recommend you see your doctor at least eight weeks prior to travel for advice, and to allow time for any necessary vaccinations.
Can Family Travel organise my travel insurance? / Do I need a travel insurance?
We always recommend that you purchase travel insurance as soon as your travel dates are confirmed. Family Travel can arrange a personalised travel insurance quote for you. Call us on 1300 404 100 and quote Family10 for a 10% discount.
Can I arrange my flights with Family Travel?
We at Family Travel are fully licensed travel agents and are able to arrange flights to any destination. Call us on 1300 404 100 to get a personalised quote.
When will my booking be confirmed?
Once your Family Travel Voucher has been purchased you will be contacted by a member of the Family Travel Reservations team. Family Travel will work with the tour operator to get you booked onto your preferred travel dates. If for any reason we are unable to book you onto your preferred dates please refer to the Family Travel 30 Day Booking Guarantee to understand our refund policy. When booking into your travel dates, make sure you have your travel voucher number, traveller names and details of any special requirements. The Family Travel team will send an email to you confirming all of your booking information.
||The Family Travel 30 Day Booking Guarantee means that if you can’t get the travel dates you want within 30 days of buying the voucher, we’ll give you your money back
What is the cancellation procedure? / Can I cancel or make changes to my booking?
If for any reason you need to cancel, contact the Family Travel reservation team on 1300 404 100, and make sure you have your travel voucher number and traveller names on hand. Please be aware that the travel operator may impose cancellation fees. In addition, Family Travel will charge a AUD $100 per person cancellation fee. Once we have received a variable request for cancellation, we request it be submitted in writing. Once received we will begin to process your cancellation.
I haven’t received my Family Travel voucher yet. What do I do?
If you have not received your voucher within 24 hours contact Family Travel on 1300 404 100 and we will resend your voucher by email.
Where can I find full terms and conditions for Family Travel?
Terms and conditions for each product can be found in the fine print of each booking. Full details on the terms and conditions can be found on the link below.